Totalconnect Support: Your Dedicated Partner for Seamless Operations
Responsive and Personalized Assistance for All Your Communication and Integration Needs
Totalconnect’s Support Team is Here to Support You
At Totalconnect, we pride ourselves on providing top-notch, personalized support to all our clients. We understand that reliable communication and integrated systems are critical to your business, and our courteous, friendly, and expert support staff are dedicated to ensuring your systems run smoothly. We are committed to resolving your issues quickly and effectively, viewing every interaction as an opportunity to demonstrate our unwavering commitment to your satisfaction.
Our Streamlined Support System
To ensure efficient and effective assistance, all support services are managed through our advanced Automated Ticketing System. This system allows us to track every request, ensuring no detail is missed and every issue is addressed promptly.
How to Submit a Support Request:
- Via Email: Simply send your support request to our dedicated support email address. Our system will automatically generate a ticket and assign it to a qualified staff member.
- Through Our Customer Support Portal: For a more detailed submission and to track the status of your requests, you can log into our online customer support portal. Here, you can add new tickets, view the progress of existing ones, and access a comprehensive log of all details related to your support history.
What Happens After You Submit a Ticket?
Once a support ticket number has been assigned, a dedicated Totalconnect staff member will review your request and follow up on a priority basis. All details regarding your support request are fully logged, providing transparency and ensuring continuity of service.
Need an Update? Call Us!
If you have an active ticket and require an immediate update or further assistance, you can call our support services directly. Please have your ticket number ready for faster service.
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Support Phone Number: +1 (866) 879-5276
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Support Hours: 9:00 AM to 5:00 PM Pacific Standard Time
Our Comprehensive Support Policy
Our technical and customer support teams are with you every step of the way. Whether you have pre-sales questions, require technical assistance, or need help with system changes, our staff are well-versed in clear communications and equipped to provide you with accurate answers and effective solutions.
Key Aspects of Our Support Commitment:
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Rapid Resolution: We are dedicated to resolving your issues as quickly and efficiently as possible.
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Customer Satisfaction: Every support engagement is an opportunity for us to reinforce our commitment to your business and ensure your complete satisfaction.
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Adds, Moves, and Changes: Services such as adding new users, moving extensions, or making system changes are handled quickly and efficiently through our ticketing system and support staff.
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Extended Support: For businesses requiring continuous, proactive support, extended support options are available through our service contracts. Please contact one of our sales representatives for more details on how to secure comprehensive, ongoing support.
Important Information Regarding E911 Services
For your safety and compliance, please review our E911 services information. It is crucial to understand the capabilities and limitations of E911 when using VoIP services.
Review E911 Services Information
Link to e911 info page – need to create page
We Are Here For You
No more worries when you have telecommunications issues; Totalconnect is there for you. Our full-service support contracts ensure you have peace of mind, knowing expert assistance is always just a call or click away.