Totalconnect Services: Integrated Solutions for Modern Business

Providing Professional Custom Services and Solutions

At Totalconnect, we offer a comprehensive suite of services designed to meet the diverse needs of today’s businesses. Our solutions are built on a foundation of reliability, innovation, and unparalleled support, ensuring your operations run smoothly and securely. Explore our core service offerings below:

1. Cloud PBX & Business Phone Systems: Revolutionize Your Communications

Transition from traditional phone lines to a flexible, scalable, and cost-effective cloud-based communication system. Totalconnect’s Cloud PBX (Private Branch Exchange) systems provide all the features of a standard PBX, delivered over the internet with enhanced capabilities and significant advantages.

What is Cloud PBX?

Cloud PBX is a business phone system hosted entirely in the cloud, eliminating the need for expensive on-premise hardware. It offers advanced telephony features through an internet connection, providing greater flexibility, scalability, and cost savings compared to traditional systems.

Why Choose Totalconnect Cloud PBX?

• Cost Efficiency: Significantly reduce your monthly phone bills and eliminate large upfront investments in hardware, licenses, and upgrades.
• Scalability & Flexibility: Easily add or remove users and features as your business evolves. Our systems grow with you, adapting to your changing needs.
• No Hardware Hassles: We manage all upgrades and maintenance, freeing you from the complexities and costs associated with traditional phone systems.
• Enhanced Productivity: Our cloud systems integrate seamlessly with existing hardware and mobile devices, enabling your team to work efficiently from anywhere.
• Powered by Sangoma: As a proud Sangoma partner, we leverage industry-leading platforms like FreePBX and PBXact to deliver robust and reliable services.

Key Features of Our Cloud PBX Systems:

• Standard Features: Caller ID, Call Recording, Call Transfer, Call Forwarding, Voicemail with Voicemail-to-Email, Speed Dials, Call History Options.
• Advanced Features: Follow-Me Roaming, Auto-Attendant/IVR (Interactive Voice Response) with customizable call flows, Music on Hold.
• Mobile & Desktop Support: Use your business line on your computer, laptop, cell phone, or tablet with softphone applications, creating a truly mobile office.
• Seamless Integration: Integrate remote staff into your business phone system, ensuring consistent communication regardless of location.

2. Internet & Connectivity: High-Speed and Reliable

Totalconnect provides high-speed internet connections and SIP Trunking services, offering a unified solution for all your communication needs. Consolidate your services with a single provider for simplified management and enhanced reliability.

• High-Speed Internet: Reliable and fast internet connectivity to support all your business operations.
• SIP Trunking: Cost-effective and flexible voice connectivity over the internet, providing significant savings over traditional phone lines while maintaining call quality.

3. Secure IP FAX Services: Modernizing Your Fax Solutions

Move beyond outdated fax machines with Totalconnect’s secure and 100% Canadian-based IP FAX solutions. We offer both virtual and traditional options to suit your business.

• Virtual/Paperless FAX: Send and receive faxes directly from your email (FAX2PDF) or through a print-to-fax service for Windows-based software (Print2FAX). Enjoy the convenience of a dedicated fax number without the need for a physical machine.
• ATA Solutions: For businesses that prefer traditional fax machines, our ATA (Analog Telephone Adapter) solution connects your existing fax machine to your internet connection with its own dedicated fax number, allowing you to continue using your traditional setup with internet-based services.

4. Web Hosting & Email Services: Your Online Presence, Simplified

Totalconnect offers reliable web hosting and email management services, ensuring your online presence is secure and always accessible. Integrate your website and email with your communication systems for a cohesive business solution.

• Web Hosting: Host your website(s) on our secure servers, saving you time and resources.
• Email Management: Let us manage your email services, cutting internal costs and ensuring seamless communication.

5. Security Solutions & Critical Systems Integration

Beyond communications, Totalconnect provides advanced security solutions and specializes in integrating critical systems, particularly for the healthcare sector. Our expertise ensures your organization is protected and critical information flows seamlessly.

• Advanced Security Systems: State-of-the-art solutions for real-time alerts and comprehensive monitoring to protect your assets and people.
• Healthcare Communications: Revolutionizing patient communications, emergency alerts, and critical system integration within healthcare facilities.
• Legacy System Connections: Our unique ability to connect what others can’t, including custom parsing engines and real-time alert systems, ensures your legacy systems are modernized and integrated.

The Totalconnect Advantage: Carrier-Class Service & Redundant Data Centers

Totalconnect has been delivering IT and hosting solutions for over 15 years, building a reputation for flexible, reliable, and cost-effective services. Our commitment to quality is backed by:

• Carrier-Class Network: Complete access to Totalconnect’s network covering over 1000 Canadian centers, built on redundant, carrier-class technology.
• Premium Hosting: Our Tier 1 “Carrier Class” Telecom facilities in Vancouver and Toronto, along with redundant data centers in Vaughan and Kitchener Waterloo, ensure maximum uptime and security. These facilities feature dual-layer access control, 24/7 video surveillance, triple redundant fiber optic network connections, and multi-redundant power feeds fortified by diesel electric generators.
• Local Number Portability & E911: Full local number portability and E911 support, along with 411 directory listings.

Our Concept: Personalized Solutions and Ongoing Support

We believe in a personalized approach. Totalconnect will perform a Business Process Review to show you how a custom-designed telecommunications system can improve your communications and lower operational costs. Every system we set up comes with a full-service agreement, providing support from setup through training, changes, questions, and upgrades.